Every appointment is especially reserved for you! As a courtesy to H. Mack & Company, our staff, and waiting clients, we request a 24 hour advance cancellation notice. Credit card number is required to reserve appointment but will not be charged unless appointment is cancelled within 24 hours of scheduled service.
- No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot we will charge you 50% of the services.
- No-Show, second time, we miss you! And our stylists have been waiting . . . 100% of the services will be due.
- First cancellation with less than 24 hours notice, no worries . . . things happen. It’s on us! Any cancellation after that follows No-Show rules above.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply.